Last Updated on March 2022
This Website is not intended to sell or ship products to customers outside of the United States. If you wish to do so, please visit one of our authorized resellers.
I. Information We Collect
There are three general categories of information we collect: information you voluntarily provide, information we obtain when you use our Website and information we collect through third parties or public sources.
A. Information You Voluntarily Provide
When you interact with us, we collect information that you voluntarily share with us. For example, you may give us your personally identifiable information, which includes, but is not limited to, identifiers such as your name, username and password, address (postal and email), telephone number (“Personal Information”) by filling in forms or by corresponding with us by post (e.g.., product reviews, ratings, feedback), phone, email or otherwise. When you communicate with us, we will collect whatever information you volunteer. You should therefore not send messages or share content that you do not want us to see, save or share.
B. Information We Get When You Use Our Website or Services
When you use our Website, we collect information about you and your use of the Website. For example, we collect the following types of information when you use our Website or services:
We may collect certain Personal Information when you use our Website, place an order or provide information to us, such as when you create an account, fill out registration forms, visit our retail stores, register for our Lenox Replacement Promise, enter a contest or marketing event, sign up for a catalog, or otherwise contact us. The information we may collect includes the following information: name, address, email phone number, and credit card information. While we provide our consumers the convenience of purchasing products through a credit card, we do not take possession of our consumers’ credit card information. Rather, that information is provided directly to a third party service provider for processing. Accordingly, the Personal Information retained by Lenox does not include consumers’ credit card information or number.
If you register for our Lenox Replacement Promise you also have the option of providing your birthday and wedding date as well as registered products. If you use our "Email to a Friend" feature, the name and email address information requested will be used only to generate that email. It will not be used for any other purpose.
We collect and retain records of the products you purchased, obtained, or considered, or your other purchasing or consuming histories or tendencies with respect to our products, Website, and services. We also collect information with respect to your marketing preferences and your subscriptions to our publications and alerts.
When you access and use the Website, we automatically collect details of your access to and use of the Website, including traffic data, usage logs and other communication data, and the resources that you access and use on or through the Website (e.g., browsing history, search history). We may also collect information about your device and internet connection, including the device’s unique identifier (e.g., device type, IMEI, Wi-Fi MAC, IP address), operating system, browser type, and mobile network information. Our Website may collect “diagnostic” data related to your use of the Website, such as crash data and logs, performance data (e.g., launch time, hang rate, or energy use), and any other data collected for the purposes of measuring technical diagnostics.
• Information We Get From Other Sources
We may from time to time, supplement the information we collect about you with outside records from third parties, such as publicly available databases, social networking providers, advertising companies, our service providers, and third-party references. For example, we may also receive technical data from analytics providers such as Google Analytics.
II. What We Do With Your Information