Legal

Secure Shopping

 

Safe Shopping Guarantee

We guarantee that every reedandbarton.com transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at reedandbarton.com. Under the U.S. Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Secure Shopping

Reedandbarton.com utilizes firewalls and the latest network security to safeguard your information throughout the transaction.

Protection Of Information Being Transmitted

Another line of defense is our use of the Secure Sockets Layer (SSL) 128-bit encryption, the industry standard and best available secure transaction technology. This technology lets you select "secured" or "unsecured" shopping. If your browser is capable of SSL, you should use the "secured" option, which means all sensitive information will be encrypted before being sent over the Internet.

Your transactions are secure from unauthorized access (SSL is supported by Netscape 2.0+, Microsoft Internet Explorer 3.0+, and most frames-enabled browsers). When you begin a transaction, the rest of your visit will take place on our secure server. Every secure page on our website has been secured with a digital certificate by VeriSign, Inc. This is shown via the "site certificate" that is resident on all secure pages.

Password Protection Of Your Personal Information

A password system has been established to ensure that only you can access your personal information stored in your free reedandbarton.com account. We strongly suggest that you use a minimum password length of 4-6 characters. 

How Can I Tell If A Site Is Safe?

You can configure Internet Explorer or Netscape browsers to alert you to secured pages or sites. Microsoft Internet Explorer displays a security icon in your browser's status bar. To view the certificate, double click on the icon.

Netscape Navigator

Displays an icon or https:// in your browser's address field to indicate a secure connection. To view the certificate, double click on the icon in your browser's status bar.

If I Prefer Not To Buy Online, Can I Still Buy Products Sold On Reedandbarton.com?

Yes! While we've installed the latest security and firewall protection for online shoppers, we understand the need for other payment options. You can order by telephone, mail or fax. When you order, please specify the following:

  • Specify this is an Internet order.
  • List the items, the quantities and each item number you wish to purchase.
  • Specify your billing address, including apartment number, street address, city, state and zip code.
  • If your shipping address is different from your billing address, we need to know the apartment number, street address, city, state and zip code.
  • Specify your email address and telephone number.
    • You can order via telephone by calling Customer Service at 1-800-833-1157, Mon-Fri 8:30 a.m. – 11 p.m. ET, Sat 8:30 a.m. - 4:30 p.m. ET, Sun 10:00 a.m. - 4:30 p.m. ET. Or mail your order to Reed & Barton Customer Service, A Division Of Lenox Corporation, P.O. Box 735, Bristol, PA 19007-0735 Orders also may be faxed to (267) 525-5649
    • Note that whether you place your Reedandbarton.com order online, or via mail, fax or phone, you must pay in full before your order can be shipped. 

What Is A “Cookie"?

A cookie is a text file saved to your computer's hard drive. The text file contains small pieces of data sent by a web server and stored on your computer when you visit certain websites. Your browser can "read" this information when you visit the site again. A cookie cannot access your computer files or hard drive.

Does Reed & Barton "Cookie"?

Yes, you will receive a "cookie" when you enter our site. This cookie allows the site's features to run smoothly. This small piece of text (a few bytes) is stored on your computer. The cookie does not reveal your identity or email address or harm your computer. If you choose to register this information later, that's your choice. The cookie is used to restore session information. The only information contained in the cookie is your session ID; no personally identifiable information is stored nor transmitted in the cookie.

What Is The Trustwave Seal?

This symbol lets you know that your shopping is safe. The Trustwave Seal was voted the #1 Sign of Trust on the Internet. This seal verifies that reedandbarton.com is using state-of-the-art SSL encryption to protect your transactions. This protects confidential information - such as credit card numbers, online forms, and other data - from interception and hacking. Trustwave Secure Server IDs provide the strongest security available today. To verify that our Trustwave certification is current, simply click on the Trustwave logo.

What Mechanisms Are Used To Protect Stored Information?

Reed & Barton takes many measures to protect the confidentiality and security of your information while it is stored, including:

  • Housing internal computer systems in a highly secure building to provide additional protection against unauthorized access and changes to stored information.
  • Storing credit card information on a server not accessible via the Internet.

Privacy Policy

Last Updated on March 11, 2019

Protecting your privacy is important to Lenox Corporation ("Lenox"). This Privacy Policy (the "Policy") describes how we collect, share and secure information provided by you on Reedandbarton.com ("website").

By visiting our website, submitting information and/or purchasing any products, you agree to let us collect and use your personal information as described in this Privacy Policy. Therefore, before you provide us with any personal information, you should read through this Privacy Policy in its entirety and understand its terms. We may update the Policy from time to time, so please check it occasionally. This Privacy Policy is incorporated into, made subject to and is governed by, that certain Terms and Conditions ("Terms") by and between us and you ("you").

This website is not intended to sell or ship products to customers outside of the United States, please visit one of our authorized resellers.

1. Information We Collect

There are three general categories of information we collect: information you voluntarily provide, information we obtain when you use our website (collectively "services") and information we collect through third parties or public sources.

Information You Voluntarily Provide

When you interact with us, we collect information that you voluntarily share with us. For example, you may give us your personally identifiable information by filling in forms or by corresponding with us by post, phone, email or otherwise. When you communicate with us, we will may collect whatever information you volunteer. You should therefore not send messages or share content that you do not want us to see, save or share.

Information We Get When You Use Our Website or Services

When you use our website, we collect information about you and your use of the website. For example, we collect the following types of information when you use our website or services:

  • Personal Information
    We may collect certain personally identifiably information when you use our website, place an order or provide information to us, such as when you create an account, fill out registration forms, register for our Breakage Replacement Program, enter a contest or marketing event, sign up for a catalog, otherwise contact us. The information we may collect includes the following information: name, address, email, phone number, and credit card information. If you register for our breakage replacement program you also have the option of providing your birthday and wedding date as well as registered products. If you use our "Email to a Friend" feature, the name and email address information requested will be used only to generate that email. It will not be used for any other purpose.

  • Usage Information
    We collect information about your activity on our website and how you interact with our services.

  • System Information
    We collect information from and about the devices you use to access our website or services.

  • Information Collected by Cookies and Other Technologies
    We may use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. If you remove or reject cookies, it could affect the availability and functionality of our services. For more information about cookies, please visit: www.allaboutcookies.org.

  • Google Analytics
    We collect information through a platform called Google Analytics which utilizes cookies (which are information stored on your computer by your browser to save your preferences while you are visiting a particular site) when you visit us. This tracking data is used for many purposes including, for example, to provide useful features to simplify your experience when you return to our us; deliver relevant content based on your preferences, usage patterns and location; monitor and evaluate the use and operation of our us; and to analyze traffic on us and the sites of third parties. You may opt-out from Google Analytics tracking the activity of your browser with this add-on: https://tools.google.com/dlpage/gaoptout?hl=en. You may choose whether to have your information collected for that purpose but not allowing that collection may result in you may not being able to use all of the features of us.
Information We Get From Other Sources

We may from time to time, supplement the information we collect about you with outside records from third parties. For example, we may also receive technical data from analytics providers such as Google Analytics.

2. What We Do With Your Information

We will use information provided by you or collected consistent with this Policy to personalize your experience, enhance our services, carry out marketing communications, provide information about our policies, enforce our policies and/or otherwise carry out our business. Specifically, we may use your information for the following purposes:

  • Personalize Your Experience and Enhance Our Services
    • Provide you with information regarding our products and services or to respond to your requests.
    • Personalize content and experiences. o Optimize, improve, deliver, maintain, and protect our services and operations.
    • Monitor and analyze trends and usage.
    • Enhance the safety and security of our products and services.
    • Verify your identity and prevent fraud or other unauthorized or illegal activity.
    • Use information we’ve collected from cookies and other technology to enhance our services and your experience with them.
  • Marketing Communications
    You can manage your marketing preferences from us by accessing the "unsubscribe" options included in email messages and in the How to be removed from our lists section under Contact Us. If you have any difficulty managing your communication preferences, please contact us via the contact information provided below.
    • Email marketing: Periodic email communications from us about products sold or marketed by Lenox, shipping discounts, or special offers.
    • Third-party marketing: From time to time, we make our customer postal addresses and purchase information available to other reputable organizations whose products or services we think you might find interesting. We also contract with third party marketing companies to send ads on our behalf across the internet and sometimes on this site. They will collect anonymous information about your visits to our Website and other sites, and your interaction with our products and services to personalize advertisements. To learn more about this type of advertising, and to opt out, please click here.
    • Telemarketing: Informing you via telephone about products sold or marketed by Lenox, shipping discounts, or special offers, unless otherwise prohibited by Federal and State "Do-Not-Call" laws.
    • Product offer mailings: Postal mail about products sold or marketed by Lenox, including product brochures and special collector mailings.
    • Catalog mailings: Consists of postal mail of Lenox catalogs, which may include shipping discounts or special offers.
    • Company-owned store mailings: Postal mail about Lenox company-owned stores.
    • Additional Lenox mailings: Postal mail about other Lenox news, including, but not limited to, information about Lenox retail accounts and Lenox-sponsored sweepstakes, contests, and bridal and other events.
  • Policy Information and Enforcement
    • Send you information about features on our website or changes to our policies.
    • Enforce our Terms and Conditions and other usage policies.
    • Detect, investigate and prevent activities that may violate our policies or be illegal.
  • Aggregating Your Information
    We may combine the information you submit with other information we have collected from you, whether on or offline, including, for example, your purchase history. We may also combine it with information we receive about you from other sources, publicly available information sources and other third-party information providers, as discussed above.

  • How Long We Keep Your Information
    Credit card information is encrypted and stored for only two weeks then purged from our system. All other information will be stored for as long as your account is active or as needed to provide you services and to maintain a record of your transaction(s) and progress for reporting purposes. We will retain and use your information as necessary to comply with our legal obligations, to resolve disputes and to enforce our agreements. We may also retain your information in an anonymized form for analysis, research, and marketing purposes. 

3. Sharing Your Information

We share your information only as set forth in this Privacy Policy.

    • Lenox Affiliates
      We may share Customer, Usage and System information collected with our affiliates.


    • Third Parties
      We may from time to time rent our postal mailing lists to companies that have products or services that we believe will be of interest to our customers. Even if we share our mailing lists with these other companies, however, please be assured we do not share your email address or credit card information. For details on how to "opt-out" if you do not want us to contact you or rent your postal address information, see "How to be removed from our lists" under Contact Us.

      We also contract with third party marketing companies to send ads on our behalf across the internet and sometimes on this site. They will collect anonymous information about your visits to our Website and other sites, and your interaction with our products and services to personalize advertisements. To learn more about this type of advertising, and to opt out, please click here.

      We may use third-party vendors to perform certain services on behalf of us, such as hosting our website, designing and/or operating website and functionality, payment processing, tracking website activities and analytics, or perform other administrative services. We may provide these vendors with access to user information, including Customer, Usage and System Information, to carry out the services they are performing for you or for us. Third-party vendors are required to protect and secure Customer Data with appropriate controls. Third-party analytics and other service providers may set and access their own tracking technologies on your device and they may otherwise collect or have access to information, potentially including Personal Information, about you.

    • Business Transactions
      In the event that we, or any portion of our assets, are acquired or we undergo another transaction in our business, your information may be transferred to the acquiring company or other entity surviving such transaction.

    • Law Enforcement
      We may report to law enforcement agencies any activities that we reasonably believe to be unlawful, or that we reasonably believe may aid a law enforcement investigation into unlawful activity. In addition, we reserve the right to release your information to law enforcement agencies if we determine, in our sole judgment, that either you have violated our policies, or the release of your information may protect the rights, property, or safety of us or another person.

    • Legal Process
      Subject to applicable law, we may disclose information about you (i) if we are required to do so by law, regulation or legal process, such as a subpoena; (ii) in response to requests by government entities, such as law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to prevent physical, financial or other harm, injury or loss; or (iv) in connection with an investigation of suspected or actual unlawful activity.

4. Third Parties & Links To Third Party Sites

This Policy only addresses your interaction with us on our website. Our website may contain content that is supplied by a third party, and those third parties may collect usage information and your device identifier when pages from the website are served to you. We are not responsible for the data collection and privacy practices employed by any of these third parties or their services and they may be tracking you across multiple sites and may be sharing the results of that tracking with us and/or others. These third-party owners may have their own terms of service, privacy policies or other policies and ask you to agree to the same. Be sure to review any available policies before submitting personally identifiable information to a third-party application or otherwise interacting with it and exercise caution in connection with these applications. We have no control over, and cannot and do not assume responsibility for, the content, privacy policies or practices of such websites or the companies that own them.

5. Security

We seek to use reasonable administrative, technical, and physical safeguards designed to protect personally identifiable information under our control. For information on how we protect your privacy and credit card information when you order our products online, see the Secure Shopping section above.

Please be aware that, despite our best efforts, no security measures are perfect or impenetrable and, therefore, we cannot guarantee that your information will remain secure.

When registering an account, it is your responsibility to choose an account password that is difficult for others to guess, preferably a password you do not use on any other website or account, and never reveal it to anyone else. If you use a shared or public computer, DO NOT choose to have your login ID or password remembered and log out of your account completely every time you leave the computer. Also, please verify that your web browser has a secure connection to the websites before entering any personally identifying information and avoid including personally identifying information in e-mails to us (particularly credit card or banking information).

6. Children 

Our website is not directed to children under 13 years of age and we do not provide services to children, or knowingly collect or solicit personal information from children under 13 years of age.

7. Changes To This Policy 

We may, in our sole discretion, update this Privacy Policy periodically without prior notice to you to reflect changes in our information practices or with respect to applicable laws. We will post the updated version on our websites and indicate at the top of the Privacy Policy when it was last updated.

Please revisit this page periodically to stay aware of any changes to this Privacy Policy. In the event that the modifications materially alter your rights or obligations hereunder we will make commercially reasonable efforts to notify you of the change. For example, we may send a message to your email address, if we have one on file, or generate a pop-up or similar notifications after such material changes are made. Our amended Privacy Policy will automatically take effect upon the date that an update is published. If you do not agree with any changes to the Privacy Policy, you should cease using our services. Your continued use of our services after the revised or updated Privacy Policy has become effective indicates that you have read, understood and agreed to the then-current version of the Privacy Policy.

8. Notice To California Residents

As referenced in this policy, we may from time to time elect to share certain information about you collected by us on the Service with third parties for those third parties’ direct marketing purposes. California Civil Code Section 1798.83 permits California residents who have supplied personal information, as defined in the statute, to us to, under certain circumstances, request and obtain certain information regarding our disclosure, if any, of personal information to third parties for their direct marketing purposes. If this applies, you may obtain the categories of personal information shared and the names and addresses of all third parties that received personal information for their direct marketing purposes during the immediately prior calendar year (e.g. requests made in 2019 will receive information about 2018 sharing activities) OR to request to opt-out of such future sharing. To make such a request, please provide sufficient information for us to determine if this applies to you, attest to the fact that you are a California resident and provide a current California address for our response. You may make this request in writing by contacting us, as referenced below. Please allow 30 days for a response.

We track our users and visitors over time and across third party websites to provide targeted advertising. Our website does not respond to user's do not track settings. Other third party websites may keep track of your browsing activities when they provide you with content, which enables them to customize what they present to you on their websites. 

9. Contact Us 

How To Be Removed From Our Lists:
If you would like to be removed from Lenox marketing communications lists, please provide us with the contact information required via any of the methods listed below so that we can promptly and accurately process your request. (In cases where we lack the necessary information, we will make our best efforts to comply with your request.)

To remove yourself from any Lenox marketing communications lists, click the "Unsubscribe" link in the bottom disclaimer of any of our Lenox emails.

Or, you may do one of the following options. Please make sure to supply your name, email address, mailing address and phone number, if using any of these methods:

      • Sending email to us at info@reedandbarton.com and indicating your preferences
      • Calling Customer Service at 1-800-833-1157, 8:30 a.m.–5 p.m. ET Monday-Friday
      • Writing to us at Reed & Barton Customer Service, A Division of Lenox Corporation, P.O. Box 735, Bristol, PA 19007-0806 and indicating your preferences
      • Using our Live Chat feature to chat online with a Reed & Barton Customer Service representative (available 8:30 a.m. - 10 p.m. ET Monday - Friday). 
    Once you have set your communications preferences, you may change them by using any of the above methods.

    Reed & Barton  reserves the right to contact its customers in order to properly and effectively service pending transactions and to address any concerns or requests of a Customer Service nature. For example, if you purchase directly from reedandbarton.com you will receive transaction-specific order confirmation and shipment confirmation email messages regardless of your email marketing communications preference.

    • Reviewing/Modifying Your Account Information
      If you have a free reedandbarton.com account and would like to modify your information, such as your primary billing or mailing address, go to "My Account," log in, then click "Account Details” and “Edit”. Make your changes, then click "Update Account".

      Or you may contact Customer Service to review or change your personal information. If it is incorrect in any way or if you would like to have part or all of it removed, contact our Customer Service department (see below).

    • Contacting Us
      There are many ways to contact us:
      • Sending email to us at info@reedandbarton.com. You can expect to receive a response from Reed & Barton Customer Service within 24 hours (Monday through Friday) of sending your email.
      • Calling Customer Service at 1-800-833-1157, 8:30 a.m. – 5 p.m. ET Monday – Friday
      • Writing to us at Reed & Barton Customer Service, A Division of Lenox Corporation, P.O. Box 735, Bristol, PA 19007-0806
      • Using our Live Chat feature to chat online with a Reed & Barton Customer Service representative (available 8:30 a.m. – 5 p.m. ET Monday - Friday).
      • Our street address is: 1414 Radcliffe Street, Bristol, PA 19007-5496. Note: Please use our post office address, listed above, when contacting us via mail.
    Reed & Barton welcomes your questions and comments about privacy. Please send your inquiries via email to info@reedandbarton.com.

    Terms & Conditions

    TERMS AND CONDITIONS OF USE

    PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE ACCESSING REEDANDBARTON.COM (“WEBSITE”). THESE TERMS AND CONDITIONS OF USE AND THE REFERENCED PRIVACY POLICY CONSTITUTE THE "AGREEMENT" BETWEEN YOU AND LENOX CORPORATION (“LENOX”). BY ACCESSING OR USING THE WEBSITE, YOU SIGNIFY THAT YOU HAVE READ THE AGREEMENT AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.

    DISPUTE NOTICE: THIS AGREEMENT INCLUDES AN ARBITRATION CLAUSE. EXCEPT FOR CERTAIN TYPES OF DISPUTES REFERENCED IN THE ARBITRATION CLAUSE, YOU AGREE THAT DISPUTES WITH LENOX WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION AND YOU WAIVE YOUR RIGHTS TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

    You should review this Agreement each time you access the website. Lenox reserves the right to modify this Agreement at any time. By continuing to access the website, you acknowledge that you will be bound by the Agreement. If you do not agree with this Agreement, do not use the website.

    1. Privacy Policy 

    We consider our users' privacy to be of utmost importance. For a detailed description of our information gathering and dissemination practices, we encourage you to read our Privacy Policy closely because by using Lenox, you agree that Lenox can collect, use, and share your information consistent with that policy.

    2. Who Can Use Lenox

    To create an account and use Lenox, you must be at least 18 years old and reside in the United States. By using the website, you are forming a binding contract with Lenox and must have the ability to read, understand and accept this Agreement and our Privacy Policy. Lenox is not directed to residents of the European Union and is not intended for use in any country where it would violate local law or would subject Lenox to any regulations in another country.

    3. Restrictions On Your Conduct

    You may not engage in the following activities on the website:

    • Use the website for any fraudulent, harassing or offensive or illegal purpose;
    • Violate, misappropriate, or infringe the rights of Lenox, including intellectual property, or other proprietary rights;
    • Upload, launch, post, email or transmit any material (including any bot, worm, scripting exploit or computer virus) that is likely to harm or corrupt the website, or harm or corrupt our or anyone else’s computer systems, or data; and
    • Impersonate another person or attempt to collect or gather other people’s personal information (including account information).

    We have the sole right to delete an account that violates these rules or that we believe to be inappropriate for any reason. We may investigate occurrences that we believe may involve improper activity and cooperate with law enforcement authorities in prosecuting any violations of law.

    4. Customer Ratings & Reviews

    In addition to the above Restrictions on Your Conduct, if you engage in the Customer Ratings and Review service offered by Lenox, you may also not submit content that:

    • violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising)
    • contains lies, falsehoods or misrepresentations that could damage us or anyone else;
    • is obscene, defamatory, threatening, intimidating, harassing, hateful, racially, or ethnically offensive, or instigate or encourage conduct that would be illegal, or otherwise inappropriate;
    • violates, misappropriates, or infringes the rights of Lenox or other persons, including but not limited to the rights of privacy or publicity;
    • includes any unsolicited or unauthorized advertising, promotional materials, or any other form of solicitation;
    • you were compensated or granted any consideration by any third party; or
    • includes any information that references other websites, addresses, email addresses, contact information or phone numbers

    By submitting any content to the website, you represent and warrant that:

    • you are the sole author and owner of the intellectual property rights thereto;
    • all "moral rights" that you may have in such content have been voluntarily waived by you;
    • all content that you post is accurate; • you are at least 18 years old; and
    • use of the content you supply does not violate this

    Agreement and will not cause injury to any person or entity. We have the sole right, but not necessarily the obligation, to delete any content that violates these rules or that we believe to be inappropriate for any reason.

    For any content that you submit, you grant Lenox Corporation a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

    All content that you submit may be used at Lenox's sole discretion. Lenox reserves the right to change, condense or delete any content on the website that Lenox deems, in its sole discretion, to violate the content guidelines or any other provision of this Agreement. Lenox does not guarantee that you will have any recourse through Lenox to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. Lenox reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Lenox, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Lenox, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

    By submitting your email address in connection with your rating and review, you agree that Lenox and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

    5. Materials On The Website

    The Website and all of its contents, including, but not limited to, product designs (including any and all collateral material relating thereto) and brand, product and collection names, are protected by copyright laws and/or trademarks or other laws. No part of the website or its contents may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the written permission of Lenox.

    Lenox owns all copyrights, trademarks, domains, logos, trade dress, trade secrets, patents, and other intellectual property rights associated with Lenox. You may not use our copyrights, trademarks, domains, logos, trade dress, patents, and other intellectual property rights unless you have our express permission.

    6. Accounts; Passwords; Security

    Please see our Privacy Policy for a detailed description of our information gathering and dissemination practices which govern your use of the website and your submission of personal information. If you choose to submit your personal information to Lenox or contact Lenox, you acknowledge that you are doing so voluntary and there is no absolute guarantee of security.

    You may not use someone else’s account without permission. When you are setting up your account, you must provide accurate and complete information. This means that you cannot set up an account using someone else’s name or contact information, or make up name or contact information.

    You have complete responsibility for your account and everything that happens on your account. This means you need to be careful with your password. If you find out that someone is using your account without your permission, let us know immediately. You may not transfer your account to someone else. We are not liable for any damages or losses caused by someone using your account without your permission. If we (or anyone else) suffer any damage due to the unauthorized use of your account, you may be liable.

    In the event of an interception or unauthorized access despite our efforts, Lenox will not be responsible for such interceptions or unauthorized access. You are responsible for the security of your own account.

    7. Disclaimer Of Warranties

    YOU EXPRESSLY AGREE THAT ACCESS TO AND USE OF THE WEBSITE IS AT YOUR SOLE RISK. THE WEBSITE IS PROVIDED ON AN “AS IS” AND AN “AS AVAILABLE” BASIS. LENOX DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY REPRESENTATIONS OR WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, REGARDING THE WEBSITE, INCLUDING (WITHOUT LIMITATION) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS OR OTHER HARMFUL CODE AND ANY WARRANTIES ARISING BY COURSE OF DEALING OR CUSTOM OF TRADE. LENOX MAKES NO REPRESENTATION OR WARRANTY THAT ANY MATERIAL, CONTENT, PRODUCTS, OR SERVICES DISPLAYED ON OR OFFERED THROUGH THE WEBSITE IS ACCURATE, COMPLETE, APPROPRIATE, RELIABLE, TIMELY, OPERATIONAL, ERROR FREE, SECURE, SAFE, OR THAT THE WEBSITE WILL FUNCTION WITHOUT DISRUPTIONS, DELAYS, OR IMPERFECTIONS. WE DO NOT CONTROL, AND ARE NOT RESPONSIBLE FOR, CONTROLLING HOW OR WHEN OUR USERS USE THE WEBSITE. WE ARE NOT RESPONSIBLE FOR AND ARE NOT OBLIGATED TO CONTROL THE ACTIONS OR INFORMATION (INCLUDING CONTENT) OF OUR USERS OR OTHER THIRD PARTIES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

    8. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, IN NO EVENT SHALL LENOX (INCLUDING ANY OF ITS PARTNERS, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, SUBSIDIARIES, JOINT VENTURES, EMPLOYEES, CONTRACTORS, SUCCESSORS, OR ASSIGNEES AND THIRD-PARTY SERVICE PROVIDERS, INCLUDING BUT NOT LIMITED TO BAZAARVOICE, INC.) BE LIABLE TO YOU (INCLUDING ANY OF YOUR PARTNERS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUCCESSORS, HEIRS OR ASSIGNEES) FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, WHETHER ARISING IN CONTRACT, EQUITY, NEGLIGENCE, INTENDED CONDUCT, TORT, OR OTHERWISE (INCLUDING BREACH OF WARRANTY, NEGLIGENCE, AND STRICT LIABILITY IN TORT), INCLUDING, WITHOUT LIMITATION, ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE WEBSITE, FOR YOUR ACTION OR INACTION IN CONNECTION WITH THE WEBSITE, FOR ANY DAMAGE TO YOUR COMPUTER OR DATA, ANY DAMAGES ASSOCIATED WITH THE LOSS OF YOUR PERSONAL INFORMATION OR ANY OTHER DAMAGE OR ECONOMIC LOSS YOU MAY INCUR ENSUING FROM OR IN CONNECTION WITH (A) THE WEBSITE; OR (B) YOUR SUBMISSION OF PERSONAL OR OTHER INFORMATION THROUGH THE WEBSITE, EVEN IF LENOX OR ANY OF ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

    DESPITE THE FOREGOING LIMITATION OF LIABILITY FOR DAMAGES, IF A TRIBUNAL OF COMPETENT JURISDICTION DECIDES TO AWARD MONETARY DAMAGES TO YOU FOR ANY CLAIM OR CAUSE OF ACTION ARISING FROM THE SAME, THE AMOUNT OF MONETARY DAMAGES FOR SUCH CLAIM OR CAUSE OF ACTION SHALL BE LIMITED TO A MAXIMUM AMOUNT OF $100.

    THE LAWS OF SOME STATES OR JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE EXCLUSIONS AND LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN OUR TERMS, IN SUCH CASES, THE LIABILITY OF LENOX WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

    9. Indemnification

    You agree, to the extent permitted by law, to indemnify, defend, and hold harmless Lenox, including its partners, affiliates, officers, directors, agents, subsidiaries, joint ventures, employees, contractors, successors, or assignees and third-party service providers from and against any and all complaints, charges, claims, damages, losses, costs, liabilities, and expenses (including attorneys’ fees) due to, arising out of, or relating in any way to: (a) your access to or use of the website; (b) your breach of this Agreement; or (c) any misrepresentation made by you. You will cooperate as fully as required by us in the defense or settlement of any claim. We will provide you with timely notice of any such claim, suit or proceeding.

    10. Arbitration, Class-Action Waiver and Jury Waiver

    PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY REQUIRE YOU TO AGREE TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION.

    Waiver of Jury Trial

    LENOX AND YOU EACH AGREE TO WAIVE THE RIGHT TO A TRIAL BY JUDGE OR JURY FOR ALL DISPUTES, EXCEPT FOR DISPUTES RELATING TO THE ENFORCEMENT OR INFRINGEMENT OF YOUR OR OUR INTELLECTUAL PROPERTY RIGHTS (SUCH AS COPYRIGHTS, TRADEMARKS, DOMAINS, LOGOS, TRADE DRESS, TRADE SECRETS, AND PATENTS).Such disputes include those relating to, arising out of, or in any way in connection with your rights of privacy and publicity, will be resolved through final and binding arbitration, which is typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court. Lenox and you agree not to combine a dispute that is subject to arbitration under this Agreement with a dispute that is not eligible for arbitration under this Agreement.

    Waiver of Class or Consolidated Actions

    ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.If, however, this waiver of class or consolidated actions is deemed invalid or unenforceable, neither you nor we are entitled to arbitration; instead all claims and disputes will be resolved in a court as set forth herein.

    Required Use of AAA

    You agree that the arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules in effect at the time the arbitration is started, including the Optional Rules for Emergency Measures of Protection and the Supplementary Procedures for Consumer-Related Disputes (together, the “AAA Rules”). The arbitration will be presided over by a single arbitrator selected in accordance with the AAA Rules. The AAA Rules, information regarding initiating a dispute, and a description of the arbitration process are available at www.adr.org. The arbitrator will decide whether a dispute can be arbitrated. The location of the arbitration and the allocation of fees and costs for such arbitration shall be determined in accordance with the AAA Rules.

    Opt-Out Procedure

    You may opt out of this agreement to arbitrate. If you do so, neither we nor you can require the other to participate in an arbitration proceeding. To opt out, you must notify us in writing postmarked within 30 days of the later of: (i) the date that you first accepted our Terms and Conditions of Use; and (ii) the date you became subject to this arbitration provision. You must use this address to opt-out:

    Lenox Corporation
    P.O. Box 735
    Bristol, PA 19007-0806

    You must include: (1) your name and residence address; (2) the mobile phone number associated with your account; and (3) a clear statement that you want to opt out of our agreement to arbitrate.

    Place to File Permitted Court Actions

    If you opt out of the agreement to arbitrate, if your dispute is related to intellectual property rights, or if the arbitration agreement is found to be unenforceable, you and Lenox agree and consent that such disputes will be resolved in the federal or state courts in the Commonwealth of Pennsylvania and that agree to submit to personal jurisdiction and venue of the federal and state courts located in Bucks County, Pennsylvania or Philadelphia County, Pennsylvania.

    Time Limit to Start Arbitration

    We and you agree that for any dispute (except intellectual property disputes) must commence an arbitration proceeding within one year after the dispute first arose; otherwise, such dispute is permanently barred. This means that if we or you do not commence an arbitration within one year after the dispute first arose, the arbitration will be dismissed as untimely.

    Arbitration Agreement Survival

    This arbitration agreement will survive the termination of your relationship with Lenox.

    11. Availability & Termination Of Lenox

    The website may be interrupted, including for maintenance, repairs, upgrades, or network or equipment failures. We may discontinue some or all of our services at any time and events beyond our control may affect our services.

    We may modify, suspend, or terminate your access to or use of the website anytime for any reason, such as if you violate our Agreement or create harm, risk, or possible legal exposure for us, our users, or others.

    12. General Modifications

    At any time and at Lenox’s sole discretion, we may add, delete, or modify this Agreement or the website. We will provide you notice of amendments to this Agreement, as appropriate by amending the “Last Modified” date at the top of this Agreement. Your continued use of Lenox confirms your acceptance of our Agreement, as amended. If you do not agree to our Agreement, as amended, you must stop using the website. Please review our Agreement from time to time. All changes to the Agreement shall be effective immediately.

    Miscellaneous

    This Agreement, which includes our Privacy Policy and any other legal notices published on the website, constitute the entire agreement between you and us. If any part of this Agreement are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect.

    Our failure or delay to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this agreement. We may assign our rights and duties under this agreement to any party at any time without notice to you.

    All of our rights and obligations under our Agreement are freely assignable by us to any of our affiliates or in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner. You will not transfer any of your rights or obligations under our Agreement to anyone else without our prior written consent.

    Contacting Us

    If you have any questions about this Agreement, please contact us at:

    Reed & Barton
    A Division Of Lenox Corporation
    P.O. Box 735
    Bristol, PA 19007-0806
    info@reedandbarton.com

    Although Lenox will in most circumstances be able to receive your e-mail or other information provided, Lenox does not guarantee that it will receive all such e-mail or other information timely and accurately and shall not be legally obligated to read, act on or respond to any such e-mail or other information.

    California Supply Chain Disclosure

    California Transparency in Supply Chains Act Disclosure Statement

    The California Transparency in Supply Chains Act of 2010 (SB 657) (“Act”) became effective January 1, 2012 in the State of California. The Act requires that certain companies doing business in California disclose their efforts to eliminate slavery and human trafficking from their direct supply chains. Reed & Barton Corporation (“Reed & Barton”) fully supports California’s efforts to protect human rights and enforce ethical labor practices.

    Reed & Barton has programs to effectively manage the risks of slavery and trafficking in our supply chain.

    Our Sourcing Code of Conduct (the “Supplier Code”) addresses business practices of our third-party suppliers. The Supplier Code, which must be agreed to and signed by each supplier before any Reed & Barton purchase order can be processed, contains specific provisions prohibiting the use of child labor and forced or involuntary labor.

    In addition to self-certification of compliance by each supplier, Reed & Barton sourcing personnel are required to monitor supplier compliance.

    Our purchase order agreements also contain representations that our suppliers are in compliance with all applicable federal, state and/or provincial, regional, municipal, and local laws, codes, regulations, rules, ordinances, decrees, permits, registrations and orders.

    Moreover, Reed & Barton may conduct, either on its own or through independent third-parties, unannounced visits and/or audits to ensure compliance with the Supplier Code.

    The Reed & Barton Compliance Hotline, available to all employees, directors and contractors, enables the reporting of any noncompliance by Reed & Barton suppliers, their employees or subcontractors. Reed & Barton employees who do not act promptly to report noncompliance matters may be subject to disciplinary action.

    Accessibility

    We are committed to ensuring that individuals with disabilities can access all of our goods, services, facilities, privileges, advantages and accommodations.

    If you have any trouble shopping our site, please contact us, toll free, at 1-800-833-1157 or email us at info@reedandbarton.com for assistance.