Returns & Exchanges
For Retailers ordering product from http://dealer.reedandbarton.com, please refer to the 2012 Dealer Return Policy available under the Download Printed Material link on the homepage. The statement below is for consumers ordering product from www.reedandbarton.com.
If you are not completely satisfied with any gift purchased from ReedandBarton.com, we will gladly refund or exchange (if the item is still available) any new, unused merchandise within 30 days of the date it was purchased when accompanied by a Return Goods Authorization.
Simply repack the item in its original packaging, with the packing slip and follow these steps:
- 1. Contact our Customer Service Department at 1-866-797-9675
8:00am - 4:30pm EST Monday - Friday and request a Return Authorization number (RA#) 2.Include the RA# in the following return shipping address:
ReedandBarton.com
Return Authorization (include your RA#)
c/o Reed & Barton
144 W. Britannia Street
Taunton, MA 02780
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post Insured) and retain your receipt for your records. ReedandBarton.com is not responsible for items damaged or lost in transit.
You are responsible for return shipping costs if the item is no longer needed or desired or if the incorrect product was ordered.
Your refund will be issued from Reed & Barton Corporation within 30 days from the receipt of your returned gift item(s) via the same method of original payment (check or credit card). We will only refund shipping charges if we have sent the wrong item or if the item was damaged during shipment.
Return of Damaged or Defective Gift Items
In the unlikely event that you receive a damaged or defective gift from ReedandBarton.com, simply contact our Customer Service Department at 1-866-797-9675, 8:00 am - 4:30pm EST Monday - Friday to report the problem. Customer Service will issue a Return Goods Authorization number (RA#) and provide instructions on how to return the damaged or defective merchandise to us for replacement (if the item is still available), without charge.