FAQs

What does 18/10 and 18/8 stainless mean?

Stainless steel is an alloy of raw steel and various other elements. There are different varieties of stainless in the marketplace today. 18/10 and 18/8 stainless steel is used in the highest quality products and is composed of a minimum of 18% chrome and 8% nickel. The chrome aids in reducing rust and stains, and the nickel adds color and luster to the product. Another alloy used for more moderately priced flatware is 18 Chrome stainless steel, comprised of 18% chrome, but no nickel content. Due to the lack of nickel, 18 Chrome stainless has a slightly different color, barely visible to the eye.

All of Reed & Barton’s Stainless Flatware is made in either 18/10 or 18 Chrome stainless steel.

What is my flatware pattern?

If you are having difficulty finding your Reed & Barton flatware pattern, we ask that you send us a photo of a place fork (please include a photo of the front and back of your fork) along with a short description of any stamps or markings found on the handle. You may email the photo and description to information@reedbarton.com. You may also fax the photo and description to 508-822-7269, or you can mail your photos and description with your name, address and telephone to:

Reed & Barton
c/o Customer Service
144 West Britannia Street
Taunton, MA 02780

Please allow 1 to 2 weeks for us to receive your photos and identify your pattern.

My stainless looks dull after many years, how can I restore its finish?

Use a stainless steel or all metal polish and follow the instructions provided. You can find high quality polishes such as Hagerty at many of the retailers where Reed & Barton and our family of products are sold.

Can I place my order over the phone?

Yes. Please call 1-866-797-9675.

Can I cancel or modify my order or shipment?

Yes. Please call 1-866-797-9675 and have your order number available. Your order number is located in your order confirmation email.

I still have a question that was not addressed in this FAQ. Who can I call for help?

Please call our customer service line at 1-800-343-1383.